- OperatorSPINAUD Partnership
- LicenceCuraçao eGaming 8048/JAZ
- CurrencyAUD
- Support24/7 live chat & email
Information we may collect
Avengers Casino may collect information that is necessary to provide online gambling services, operate player accounts, meet security requirements and communicate with players. The information collected will depend on how you use the website, the services you request and the choices you make.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential or contact details, username, account preferences and information about your responsible gambling settings. We may also record communications with you, including questions, complaints, requests and information provided to customer support.
Verification information
To help confirm identity, age and eligibility, we may request verification documents or other information. These records can include information shown on identity documents, proof of address, images, verification results and details needed to complete security or customer due diligence checks. We handle such material carefully and only use it for appropriate operational, safety and legal purposes.
Payment and transaction information
We may collect records about deposits, withdrawals, wagers, winnings, bonuses or other account activity. Depending on the payment method, payment providers may process card, bank or digital payment details. We may receive confirmation and transaction information from those providers without necessarily receiving complete payment credentials. Transaction records help us process requests, investigate issues, prevent misuse and maintain accurate account information.
Technical, device and usage information
When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language preferences, approximate location, pages viewed, times of access and interactions with website features. We may also collect information about connection errors, performance and security events. This information assists with website operation, fraud prevention, troubleshooting and service improvement.
How we use personal information
Personal information is used for reasonable business, service and compliance purposes. We aim to collect and use information that is relevant to the purpose for which it is needed. Common uses may include the following:
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, account features and customer support.
- Confirming identity, age and account ownership.
- Conducting security, anti-fraud, anti-money-laundering and responsible gambling checks.
- Detecting suspicious, unauthorised or prohibited activity.
- Meeting applicable legal, regulatory, financial and record-keeping obligations.
- Responding to enquiries, complaints, disputes and data requests.
- Maintaining, testing and improving website performance, functionality and security.
- Sending service messages about your account, transactions, security or important changes.
- Sending marketing communications where permitted and where you have provided any consent that is required.
We may combine information collected from your account, website activity, verification processes and service interactions where this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes without an appropriate basis or notice. Marketing messages will include a way to stop receiving further promotional communications, where applicable.
Sharing information
Information may be shared with service providers and other parties where this is needed to operate the website or fulfil the purposes described in this policy. This may include payment providers, identity and verification services, technology providers, hosting and security providers, customer support services, professional advisers and parties involved in preventing fraud or unlawful activity. These parties should only receive information relevant to their role and may be required to protect it.
Information may also be disclosed when reasonably necessary to comply with a legal obligation, respond to a lawful request, protect players or the website, investigate suspected misuse, enforce applicable terms, or protect rights and safety. We do not sell personal information as a general business practice.
Security, storage and retention
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission methods and staff or provider procedures. No online service can guarantee complete security, so you should protect your account credentials and notify support if you believe your account or information has been compromised.
Personal information may be stored or processed by service providers in Australia or other locations, depending on the systems used to operate the website. Where information is handled by a provider, appropriate arrangements may be used to support confidentiality, security and lawful processing.
We retain information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable processes.
Your responsibilities
You should provide information that is accurate and up to date, keep account credentials confidential and avoid sending unnecessary sensitive information through ordinary messages. Please contact support promptly if you notice an error, suspect unauthorised activity or believe that information associated with your account is incorrect.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, you may have rights to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, and request deletion of information that is no longer needed or that we are not required to retain. You may also ask us to explain how information is used or shared.
You may withdraw consent to marketing communications at any time. The easiest way to stop promotional messages may be to use the unsubscribe option included in the message. You can also send a request to support@avengerscasino.click. Withdrawing marketing consent will not affect the lawfulness of processing carried out before consent was withdrawn, and you may still receive essential service or account messages.
To exercise your access, correction or deletion rights, or to request that consent to marketing be withdrawn, contact support@avengerscasino.click. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before responding, particularly where a request concerns account records or sensitive information. We may ask for clarification if a request is incomplete.
We will consider privacy requests within a reasonable timeframe and explain any applicable limits. A request may be refused or restricted where fulfilling it would prejudice security, reveal another person's information, interfere with fraud prevention, conflict with legal obligations or require records that must be retained. If information cannot be deleted because it is required for these reasons, we will continue to protect it and use it only as permitted.
Changes to this policy
This Privacy Policy may be updated when our services, technology, legal obligations or information-handling practices change. The latest version will be made available on the website. If a change is significant, we may provide additional notice where appropriate. You should review this page from time to time so you understand how personal information is handled.
